Placing and Managing an Order

​

Q: How do I place a rental order?
A: Premier Party Design would like to introduce our online ordering system. Instead
of placing your rental order by phone or email, you can select your items, add
them to a cart, and check out directly through our website. You can place your
orders at any time of day or night, whenever works best for you. But you may
still call or e-mail if you have any questions.

 

Q: When should I place my rental order?
A: We recommend you submit your rental order as soon as you know the details
of your event so that we may check availability of your desired rental items and
delivery/pick up dates. To use our online ordering system, please submit your
order at least two (2) weeks prior to delivery.

 

Q: Can I make revisions to my order after it’s been submitted?
A: Absolutely! You may make revisions to your order up to (seven) 7 business
days prior to delivery. Should you need to make revisions less than (seven) 7
days prior to delivery, please Premier Party Design.

 

Q: Do you only work with event professionals?
A: We are proud to work with clients of all backgrounds on their special events
of any size.

​

Delivery and Fees

​

Q: What cities do we service?

A: Our standard delivery area includes the following cities:
• Tulsa
• Broken Arrow
• Owasso
• Catoosa
• Sand Springs
• Coweta
• Bixby
• Additional charges may apply for deliveries outside of a 25 mile radius.

 

Q: Do we charge delivery fees?
A: We have a standard delivery/pick up charge that applies to all orders.

For simple orders that require transportation by vehicle, the delivery charge is $25.

For larger orders that require transportation by truck or trailer, the delivery charge is $35.

 

Q: What other fees may apply to my order?
A: Your order may incur additional fees or charges if our delivery/pick up teams
are required to use stairs, delivery/pick up is delayed due to the event, if there is
a large distance between the truck and delivery location, or if it requires
additional labor or services.

 

Q: I’d like different parts of my order to be delivered to different locations on-site

(i.e. one part delivered to the ballroom, another part delivered to the kitchen, etc.)

How can I note this on my order?
A: If there are specific delivery needs, you can note them on the cart page or
be sure and call or email PPD.

 

Q: Do we setup and breakdown rental products?

A: Our delivery/pick up teams will setup and breakdown several of our rental
products. including tables, chairs, backdrops, cooking equipment, etc. Chair
setup and breakdown, and table setup and breakdown services are at an
additional cost—you can opt to add those services during checkout. Please
contact Premier Party Design for more information.

 

Q: Can I pick up my rental order from your warehouse?
A: Unfortunately, we are not able to arrange for client pick ups/drop offs.

 

Q: Do you have an order minimum?
A: Yes, our order minimum is $100. The order minimum is to be met with products and does
not include delivery/labor charges or sales tax.

 

Q: How can I view product pricing?
A: You can view product pricing by simply browsing our website. Please be sure
to enter the date and zip code of your event location so that you may see pricing
specific to that location.

​

Payments and Policies

Q: When is payment due for my order?
A: We require all orders to have a valid method of payment on file prior to
delivery. Please note that orders will not be released for delivery without a valid
method of payment. Our drivers cannot accept payment upon delivery.

 

Q: What types of payment methods do you accept?
A: If you are placing your order online, we only accept credit cards (Visa,
American Express, MasterCard, and Discover). To pay by check, cash or other

payment methods, please email, call or text PPD and we will be happy to discuss
payment options.

 

Q: My business or event is tax exempt. How can I reflect this
on my order?
A: Please email your tax exempt certificate to premierpartyok@gmail.com

 

Q: What is our cancellation policy?
A: You may cancel your order any time up until five (5) business days prior to
delivery and no fee will be charged. Cancelling your order or removing items
from your order the day prior to delivery will incur a restocking fee equal to 50%
of the price of the items cancelled or removed. Cancelling your order on the day
of delivery will result in a 100% cancellation fee.

 

Q: What is your standard rental period?
A: The price of our rental equipment includes a 72 hour rental period.
Should you need to keep our products longer than 72 hours, additional charges will apply.

 

Q: Do I need to clean/launder the rentals prior to pick up?
A: If you rented linens, please do not attempt to wash or dry them. Please
remove any food, menus, favors, etc. from the linens before packing them for
pick up. If linens become wet while in your possession, please allow them to air
dry and then place the dirty linens in the linen bag(s) that may be provided.
Please be sure to remove any food from cooking/chafing equipment prior to pick up.

 

Q: What happens if I break or misplace something?

A: You may incur additional charges for broken or missing items upon pick up.
If an item is missing or broken upon delivery, please notify Customer Service
at 918-697-5454 as soon as possible.

 

Q: What happens if I don’t use part of my rental order?
A: We do not issue refunds for any unused products.

​

Contact Us/Get Help

​

Q: I have a question about a product or order. Can someone assist me?
A: Absolutely. Our Customer Service team is available to service you from

8am-7pm, Monday through Friday; Saturdays 8am-6pm and Sundays 8am-4pm.
Here's how to reach us:
• By phone: 918-697-5454
• By email: premierpartyok@gmail.com
• Leave a message via website : While browsing our website, go to the Contact Us
tab to leave your name and your email address and type in your message. One of our
design staff will contact you.

​

Q: What should I do if I need to reach someone after regular business hours?
A: We are proud to offer 24/7 Customer Service for all of our events. Should
you need to reach us after business hours regarding an emergency for an event
in progress, please contact us by calling.

​

 

If you don’t see what you’re looking for, please give us a call, as we continue to
add to and update our inventory on a regular basis.